Practice Policies & Patient Information

Practice Policies & Patient Information

This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS). More details can be found through the link below:

You and Your Practice
Our practice and Primary Care Network (PCN) are focused on enhancing patient care by delivering timely and appropriate services. We aim to have 90% of calls answered within 10 minutes and respond to 90% of online consultations by the end of the next working day by Q4 2025. We are also working to increase digital access, targeting a 10% rise in NHS App registrations per practice, with a goal of reaching at least 75%.

Continuity of care for vulnerable patients is a key priority, with efforts to ensure that 2% of patients have a continuity of care flag. Additionally, we will continue to improve patient satisfaction through annual surveys and engagement events by the end of 2025.

Our staff are committed to providing quality healthcare for the benefit of all of our patients. View our policies to see how this is achieved.

We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

Friends & family test

Contact the Patient Participation Group to join, or with any suggestions, comments and feedback for the forum meetings by completing this form.

There are currently no vacancies.

We are part of the North Southall PCN which includes 10 practices within the area. Find out more here.